Privacy Policy Effective Date: May 14, 2023.
At PowerPal, we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our PowerPal service, including any associated websites, mobile applications, or other services we offer (collectively referred to as the "Service").
1. Information We Collect
1.1 Personal Information
We may collect personal information that you voluntarily provide to us when using the Service, such as your name, email address, and phone number. We only collect personal information necessary to provide and improve our Service.
1.2 Usage Data
We may collect information about your usage of the Service, including interactions, preferences, and settings. This information helps us personalize and enhance your experience with PowerPal.
1.3 Device Information
We may collect information about your device, including the device type, operating system, unique device identifiers, IP address, and mobile network information. This information helps us optimize and improve the Service's performance and security.
1.4 Conversations Data
We collect and store your conversations with PowerPal to ensure that our AI chatbot and avatars can provide a personalized and effective experience.
Our advanced AI avatars rely on this data, utilizing the contextual information from your conversations to learn, adapt, and enhance their performance.
All conversations are stored in an encrypted format, ensuring your data is secure. Additionally, the data is stored in an anonymous form, meaning it is not associated with any identifiable personal information. This ensures that your identity is not linked to the stored conversation data.
We prioritize your privacy, employing robust security measures to protect and keep your data confidential.
Access to your conversation data is strictly controlled and limited to authorized personnel. Conversations may be reviewed to improve service quality or address technical issues. However, this review process is randomly conducted, meaning the likelihood of any specific conversation being reviewed is low. Even if a conversation is reviewed, it is done without attaching personal identifiers, ensuring the data remains confidential and protected.
You have the right to delete your conversation history at any time, as outlined in Section 6. Upon deletion, all associated data is permanently removed from our servers, and PowerPal will no longer have access to your previous interactions.
2. How We Use Your Information
2.1 Providing and Personalizing the Service
We use the collected information to deliver, maintain, and enhance the features and functionality of PowerPal. This includes tailoring the Service to your preferences and improving user experience.
2.2 Communication
We may use your email address or phone number to communicate with you about important updates, notifications, and service-related announcements. We may also send you promotional and marketing communications. Promotional and marketing emails can be opted-out at any time using the link attached to them in every promotional email we send. Alternatively, you can contact us with a request to unsubscribe.
2.3 Analytics and Research
We may analyze and aggregate user data to better understand user behavior, trends, and preferences. This information helps us improve the Service, develop new features, and conduct research.
3. Information Sharing and Disclosure
3.1 Service Providers
We may engage trusted third-party service providers to perform certain functions or services on our behalf. These providers may have access to your information to perform their tasks but are obligated to maintain its confidentiality and security. We work with the following third-party services:
- Google reCAPTCHA: We use Google reCAPTCHA to protect our Service from spam and abuse. The use of reCAPTCHA is subject to Google's Privacy Policy (https://policies.google.com/privacy).
- Google Tag Manager: We utilize Google Tag Manager to manage and deploy various tracking tags on our Service. Google Tag Manager operates in accordance with Google's Privacy Policy (https://policies.google.com/privacy).
- Google Ads: We may use Google Ads to deliver targeted advertisements to our users. Google Ads operates under Google's Privacy Policy (https://policies.google.com/privacy).
- Facebook Ads: We may use Facebook Ads to deliver personalized advertisements to our users. Facebook Ads is subject to Facebook's Data Policy (https://www.facebook.com/policy.php).
- TikTok Ads: We may utilize TikTok Ads for targeted advertising purposes. TikTok Ads operates under TikTok's Privacy Policy (https://www.tiktok.com/legal/privacy-policy).
- Crisp: We may use Crisp for live chat and customer support purposes. Crisp's use of data is governed by their Privacy Policy (https://crisp.chat/en/privacy/).
- Progressier: We may use Progressier to assist in managing our mobile applications, desktop applications, and push notifications processes. Progressier's use of data is governed by their Privacy Policy (Progressier's End User Privacy Policy).
- FastSpring: For payment processing, we work with FastSpring. The collection and handling of payment information by FastSpring are subject to their Privacy Policy (https://fastspring.com/privacy/).
- PayPal: We may offer PayPal as a payment option. The collection and handling of payment information by PayPal are subject to their Privacy Policy (https://www.paypal.com/us/webapps/mpp/ua/privacy-full).
These third-party services may use cookies to gather relevant data for marketing, advertising, site analytics, security, and site functionality purposes. We recommend reviewing the privacy policies of each third-party service to understand how they collect, use, and disclose your information.
Please note that we are not responsible for the privacy practices of these third-party services.
3.2 No Sale of Personal Data
We are committed to safeguarding your personal information. We do not sell, trade, or share your personal data with third parties for commercial purposes. The only circumstances under which we may share your data are outlined in section 3.3, such as when required by law or to provide and improve our services through trusted service providers, all of whom are obligated to maintain the confidentiality and security of your data.
3.3 Legal Access and Investigations
We may access and/ or disclose your personal information in the following circumstances:
- When required to do so by law or in response to legal processes.
- To respond to your specific requests, such as accessing or deleting your data.
- When necessary to protect our rights, property, or safety, or the rights, property, or safety of others.
4. Your Cookie Options
Cookies are small files stored on your device when you visit our website. You have the option to manage and control cookies based on your preferences. If you decide not to use cookies at all, please change your browser settings accordingly.
Use these links to find more information about cookie settings for common browsers:
Also, you can opt-out of third-party advertising cookies at any point by visiting Opt-out of third-party advertising cookies.
Keep in mind that disabling cookies may impact certain functionality on our site. Some features may not work or operate as intended.
5. Data Security
We employ industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. We prioritize privacy and take precautions to protect your data. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.
6. Your Choices and Rights
You have the right to access, update, correct, or delete your personal information. Additionally, you can opt out of receiving promotional and marketing communications at any time. To exercise these rights, or for any privacy-related inquiries, please contact us at support@powerpal.ai.
Please note that it may take up to 45 days to process your requests related to personal data (access, update, correction, or deletion).
Regarding your conversation history with our service, you can delete it at any time by clicking the “trash bin” icon in the chat or, for WhatsApp, by sending the message “/clear” in your conversation. Alternatively, you can request this via email at support@powerpal.ai or through the contact form available on our website.
Be aware that deleting your conversation history will erase any memory our AI avatars have of you or your interactions, so future conversations will begin without prior context.
7. Changes to the Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. We encourage you to review the Privacy Policy periodically for any updates. Your continued use of the Service after the revised Privacy Policy is posted will signify your acceptance of the changes.
8. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us at support@powerpal.ai.
By using PowerPal, you agree to the terms and conditions outlined in this Privacy Policy.