Chat now

Privacy Policy Effective Date: May 14, 2023.

At PowerPal, we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our PowerPal service, including any associated websites, mobile applications, or other services we offer (collectively referred to as the "Service").

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide to us when using the Service, such as your name, email address, and phone number. We only collect personal information necessary to provide and improve our Service.

1.2 Usage Data

We may collect information about your usage of the Service, including interactions, preferences, and settings. This information helps us personalize and enhance your experience with PowerPal.

1.3 Device Information

We may collect information about your device, including the device type, operating system, unique device identifiers, IP address, and mobile network information. This information helps us optimize and improve the Service's performance and security.

1.4 Conversations Data

We collect and store your conversations with PowerPal. Our advanced AI chatbot and avatars rely on this data, utilizing the contextual information from your conversations to learn, adapt, and enhance its performance. This context-based learning enables us to deliver a more personalized and effective experience. Be assured that we prioritize your privacy, employing robust security measures to protect this data and keep it confidential. Your conversations may be read to improve the service. These messages might be reviewed by team members who care and want to help you. Any identifying details about you will not be included when they read conversations, ensuring that your information remains protected and confidential. This review process is conducted randomly, so most messages are unlikely to be read by anyone. You have the right to delete your conversations history at any given moment, as described in section 6. Your continued utilization of our service denotes your understanding and consent to this data handling process.

2. How We Use Your Information

2.1 Providing and Personalizing the Service

We use the collected information to deliver, maintain, and enhance the features and functionality of PowerPal. This includes tailoring the Service to your preferences and improving user experience.

2.2 Communication

We may use your email address or phone number to communicate with you about important updates, notifications, and service-related announcements. We may also send you promotional and marketing communications. Promotional and marketing emails can be opted-out at any time using the link attached to them in every promotional email we send. Alternatively, you can contact us with a request to unsubscribe.

2.3 Analytics and Research

We may analyze and aggregate user data to better understand user behavior, trends, and preferences. This information helps us improve the Service, develop new features, and conduct research.

3. Information Sharing and Disclosure

3.1 Service Providers

We may engage trusted third-party service providers to perform certain functions or services on our behalf. These providers may have access to your information to perform their tasks but are obligated to maintain its confidentiality and security. We work with the following third-party services:

These third-party services may use cookies to gather relevant data for marketing, advertising, site analytics, security, and site functionality purposes. We recommend reviewing the privacy policies of each third-party service to understand how they collect, use, and disclose your information.
Please note that we are not responsible for the privacy practices of these third-party services.

4. Your Cookie Options

Cookies are small files stored on your device when you visit our website. You have the option to manage and control cookies based on your preferences. If you decide not to use cookies at all, please change your browser settings accordingly.
Use these links to find more information about cookie settings for common browsers:

Also, you can opt-out of third-party advertising cookies at any point by visiting Opt-out of third-party advertising cookies.
Keep in mind that disabling cookies may impact certain functionality on our site. Some features may not work or operate as intended.

5. Data Security

We employ industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. We prioritize privacy and take precautions to protect your data. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

6. Your Choices and Rights

You have the right to access, update, correct, or delete your personal information. You can also opt-out of receiving promotional and marketing communications. To exercise these rights or for any privacy-related inquiries, please contact us at support@powerpal.ai.
It might take us up to 45 days in order to accomplish requirements regarding personal data requests (access, update, correct, or delete).
As for you conversations history with PowerPal, you can easily delete your conversations history at any given moment, by clicking on the “trash bin” icon in the chat, or in the WhatsApp version, by simply sending the text message “/clear” in your WhatsApp conversation.
Altrneitvly, you can request this via email to support@powerpal.ai or via the contact form which could be found on our website.
However, keep in mind that this action will delete all the memory of PowerPal regarding your conversations and you would have to start from scratch.

7. Changes to the Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. We encourage you to review the Privacy Policy periodically for any updates. Your continued use of the Service after the revised Privacy Policy is posted will signify your acceptance of the changes.

8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us at support@powerpal.ai.
By using PowerPal, you agree to the terms and conditions outlined in this Privacy Policy.

Last updated: May 14, 2023.